Refund Policy

At cartfixa.com, we offer a 14-day return or replacement policy. This means you have 14 days from the date you receive your order to request a return or replacement.

Eligibility for Returns

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  Items must be returned to our warehouse (with a tracking number) in the same condition as received: unworn, unused, with tags, and in the original packaging.
  
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  You must provide the receipt or proof of purchase.
  
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  Items returned to intermediary shipping facilities are not eligible for a refund. Only items sent directly to our warehouse are accepted.
  
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  Customers are responsible for return shipping fees. Shipping costs are non-refundable.
  

Please avoid ordering multiple sizes with the intent to return items that don’t fit. If you need sizing assistance, contact us at fatimazehra555550@gmail.com.

How to Start a Return

Email us at fatimazehra555550@gmail.com. Once approved, we’ll provide a return address and instructions. Returns sent without prior approval will not be accepted.

Replacement Policy

If your product doesn’t fit right, contact us within 14 days of receiving your order. We’ll help you with a free replacement, which saves you time and money compared to a refund.

Order Cancellation

Orders can only be canceled within 1 hour of placement. After this, the order is already registered in our system and with our carrier.

Damages and Issues

Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, so we can resolve it.

Non-Returnable Items

Some items cannot be returned, including:

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  Perishable goods (food, plants, flowers)
  
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  Custom or personalized products
  
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  Personal care goods (beauty products)
  
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  Hazardous materials, flammable liquids, or gases
  
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  Sale items and gift cards
  

Exchanges

To get the item you want faster, return your item and, once approved, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are issued to your original payment method. Note that your bank or credit card company may take additional time to process the refund.

Orders that qualify for a replacement/exchange are not eligible for a refund.

For questions about returns, replacements, or refunds, contact us at fatimazehra555550@gmail.com.